Service

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Service2018-04-30T13:19:10+00:00

Electrical, Control and ICT Service

Our Service Teams will help troubleshoot your issues, working to minimise expensive downtime. APCI can investigate and determine why equipment is operating erratically or not performing, and identify the root cause on why it has broken down unexpectedly.

When working with complex systems using a standard electrician can often result in extended repair times or even additional damage.  Our experienced control system technicians and engineers can travel to site to assist with the identification and repair of the fault.

24 Hour Service and SLA agreements

APCI provides 24 hour service to customers with negotiated Service Level Agreements (SLA) which include guaranteed action and resolution times.  We realise that each customer has different requirements and will tailor an SLA to suit your needs.

We offer on site support as well as remote phone support to suit any situation.  We can remotely monitor the health of systems and provide pro-active responses.

To discuss how we can help you please email us – support@apci.com.au

SERVICE TEAMS

Our service teams include:

  • Electricians
  • Electrical technicians
  • IT specialists
  • Networking specialists
  • Software Engineers
  • Project Managers

Types of service we provide:

  • Industrial Electrical Services
  • Commercial Electrical Services

  • Complex Residential Services

  • Control system repairs and modifications

  • CNC Machinery breakdown and maintenance

REMOTE SUPPORT

When you can’t wait for an expert to arrive on site, APCI can help you get up and running over the phone if the system has adequate remote support networking infrastructure.  Most of our IT, SCADA and software systems can be remotely accessed and fixed without requiring an engineer to visit the site.

For support please call
08 8366 2300
Email: support@apci.com.au

Or fill out the service form on this page for a prompt response.

BOOK A SERVICE

Service when and where you need it

We are a multi-disciplinary System Integrator committed to focused and efficient solutions

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